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Termination letters sent to impacted Medicare Advantage PPO and PFFS members

As reviewed during training, impacted members resulting from our Medicare Advantage Prescription Drug service area changes received their letters this week. We wanted to share what your clients may have received.

Letter 1: Goes to existing MAPD-PPO members in Craighead, Greene and Poinsett counties. These members will receive a packet with a pre-populated enrollment form (approximately 900 members impacted).


Letter 2: Goes to MAPD-PFFS members impacted that will not have another Arkansas Blue Cross and Blue Shield MAPD offering available. The letter is shown below, along with a list of the impacted counties.

Effected members by county
Crittenden 47
Cross 45
Dallas 28
Howard 45
Lawrence 61
Lee 50
Lincoln 81
Mississippi 76
Monroe 18
Montgomery 58
Nevada 24
Phillips 104
Pike 83
Union 123

Refer to your training materials — now on Blueprint for Agents under "Training Resources" — if you have any questions.