In January, when we provided training on Arkansas Blue Cross and Blue Shield’s new limited-duration policies, we mentioned that more changes to the shopping experience were coming. This guide summarizes the new shopping and e-app process, new capabilities, and more. And, like our January changes, more improvements are coming later in summer 2019. Our goal is pretty simple: we want to combine the agent shopping experience with that of the corporate shopping experience.
Let’s dive deeper into the changes …
While the Medi-Pak® Choice quoting and shopping experience remains the same, you will see some significant changes and enhancements in the experience for under-65 products.
Once you click the “Under 65 shopping” link, you’ll be taken to a page like the one below. Here, you can choose what types of plans you’re shopping for – medical, dental and vision. Right now, limited duration plans are not included in the combo e-app experience, but those plans will be part of the combo experience later this year. Obviously, you still can quote and enroll – you just won’t be able to add additional products to the shopping cart until later this year.
The landing page after selecting the “Shopping” link is pictured below. Note that this also is what your customers will see when they follow the link from an email you send them.
From here, you’ll step through a few screens asking for demographic information (to make sure we’re showing the kind of plans your member needs). Then you’ll get to the results screen (see screenshot below). Once on this page, you’ll be able to shop for individual plans or compare them and enroll in one plan or any combination of medical, dental and vision plans.
Once you choose a plan or plans here, you’ll be taken through the checkout process and then to an e-app landing page (see screenshot below). As is allowed today, you will be able to indicate whether you’re working from a paper application. If you’re working from a paper application, the applicant’s signature is not required electronically, but you must retain the paper application, with signature, (or an image of the original) for 10 years.
Emailing and printing your quotes:
Below is email your customer will receive …
Additional important notes:
Arkansas Blue Cross and Blue Shield is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties of Arkansas.
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