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Individual agent training for plan year 2020

It’s training time again! Once again, PinPoint will be the system used to track both under-age-65 (U-65) and over-age 65 (O-65) annual training requirements.

Medi-Pak® Choice milestones

Online training:Returning agents with a Medi-Pak Choice (O-65) appointment can access PinPoint on August 15 to complete:

  1. Annual Medicare training. Note: See instructions below if this has already been completed through America’s Health Insurance Plans (AHIP).
  2. Arkansas Blue Cross 2020 online product trainings
  3. Medi-Pak Choice test

(Helpful hint: When you’re going through the online product training, the resource section will assist with your comprehension of the online trainings and be helpful when taking your test!)

Face-to-face training: Register for an optional face-to-face training in the events section. Select the right class for you by product (O-65/U-65), agency [independent, Farm Bureau, National Insurance Benefit Coordinators (NIBC), etc.] and location.

Individual U-65 milestones

Online training:

  • The 2020 Federally-facilitated Marketplace (FFM) training has been released. Agents may access PinPoint to track when you’ve been identified as having completed your FFM training, so you can register for your face-to-face training.
  • On September 6, the 2020 Arkansas Blue Cross U-65 content will be available. Agents will be required to take the Individual U-65 Product Training and Self-Assessment. In addition, agents will be able to register for an optional face-to-face class. We will notify you when our product training is available on September 6.

Face-to-face training: Select the right class for you by product (O-65/U-65), agency [independent, Farm Bureau, National Insurance Benefit Coordinators (NIBC), etc.] and location.

Renewing your Arkansas Exchange Producer License: Agents now may renew their Arkansas Exchange Producer Licenses (Remember, this is not the same thing as the FFM certification; additional instructions below).

Accessing PinPoint

Returning PinPoint users (You’re all returning PinPoint users if you’re currently appointed sell U-65 and/or O-65 products) visit the website here.

  • Username will be your National Producer Number (NPN).
  • Password is the same as last year. (If you have forgotten, select the Forgot password link and follow the instructions.)
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Once you log in, select the Certifications icon to see your assigned tracks.

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Based on your appointment (U-65 and/or O-65) you will see two tracks: Individual MA-Arkansas and/or Individual U-65 Arkansas. If you do not see a track assigned to you, and you think it should be there, email srfeemster@arkbluecross.com to research. Tracks are assigned based on your current appointment authority.

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Individual Medicare Advantage – Arkansas track

AHIP Medicare Advantage & Fraud Waste and Abuse Modules: If you have already taken AHIP for plan year 2020, Medicare Advantage and fraud, waste and abuse (FWA) modules, Arkansas Blue Cross will accept AHIP’s 2020 training as a substitute to the PinPoint Medicare and FWA training. To have AHIP transmit your completion results to Arkansas Blue Cross:

  1. Visit this AHIP page
  2. You’ll be prompted to transmit your completed courses to Arkansas Blue Cross and will see confirmation of this transmittal (there is no cost to you to transmit completed module results). The transmittal process can take up to two business days to complete. After your Medicare Advantage Certfication requirement is updated on PinPoint, you can begin your Arkansas Blue Cross product training.
  3. You also can complete the Medicare Advantage and FWA training through PinPoint. The cost is $89.95. There isn’t a cost to set up a PinPoint account or send your AHIP Medicare Advantage training results to us.

(Important note: Do not pay $89.95 if you already completed AHIP. See steps 1 and 2 on how to transmit your AHIP, if you completed AHIP.)

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Pinpoint Medicare Certification System: If you take the PinPoint course to get your certification, select the appropriate link, and you will be redirected to the national annual certification. Farm Bureau agents and internal reps, for instance, will take this course. This page should look familiar to you.

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Individual Value of Blue and Individual Medicare Advantage and Medicare Supplement: After completing the Medicare Advantage certification course, you will take the two Arkansas Blue Cross courses:

  • Individual Value of Blue
  • Individual Medicare Advantage and Medicare Supplement

Upon completion these courses, you will get three attempts to pass the test. (Note: Refer to the resource section for supplementary materials that may assist with the test and training.) Do not contact your individual product representative for assistance with the test, especially if you have not already taken it three times and demonstrated you have reviewed all the available resources (including retaking the courses and reviewing the available resources).

Face-to-face training: You can register for a face-to-face training date convenient for you by selecting the event calendar. Please note there are different options for Farm Bureau agents, NIBC agents and our independent agents. We hope you make plans to attend a face-to-face training in your area!

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To register, view the available courses. There are three pages of options. Refer to the bottom of each page to navigate to additional options. Select the training session you’d like to attend and select View Details/Register and then register.

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Individual U-65 track

The 2020 marketplace registration and training is now available! Below are instructions agents should follow. Beginning August 19, we will check the FFM completion list daily and update this course as complete for any agent who is on this list and registered with PinPoint.

Accessing online training: To access the training module, visit the CMS portal. If you have trouble logging in or have been locked out, you can call the CMS support desk at 1-855-267-1515, and they will reset/unlock your account. Many of you will need to do this, as passwords must be changed every 60 days. Arkansas Blue Cross is unable to help resolve these issues.

Once you’ve accessed the CMS portal, choose one of two training vendors. The Marketplace Learning Management System (MLMS) is free. No continuing education units are offered with this vendor, but it will satisfy your Arkansas Blue Cross certification requirements.

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FFM training: You will not satisfy this requirement and cannot market or sell 2020 products until your NPN is on the FFM Completion List for 2020. Arkansas Blue Cross will check this list every business day, but it may take one to three business days to see your completion status reflected on your PinPoint dashboard. We look at the same list, and this must be complete before you can be renewed for 2020. The process for checking whether the FFM shows you as complete is detailed below.

Exchange Producer License

You must complete the FFM training first, and we recommend you wait one business day after completing the FFM certification. The Arkansas Insurance Department cannot process your renewal application until they confirm you have completed your 2020 FFM training. They check the same list that we do to confirm you have completed your FFM training.

All Arkansas Exchange Producer licenses are set to expire the end of September, so it is imperative that you are proactive in getting this license renewed. Arkansas Blue Cross will not be able to renew your individual U-65 appointment unless this is renewed. Detailed instructions on how to renew your 2020 exchange producer license are outlined in the next section.

Detailed Exchange Producer License Renewal

Start at the National Insurance Producer Registry (NIPR) site.

  1. Select Renew and then Resident Licensing Renewals.
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  2. Select Arkansas as your state.
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  3. Choose the green Renew Here button.
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  4. Select Individual and then select Next button.
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  5. Enter your last name and NPN and then select Next after accepting the NIPR Use Agreement.
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  6. Select Start.
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  7. Select what you want to do (as shown below) and select Next.
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  8. Select Arkansas and select Next.
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  9. Select Exchange Health and then select Next.
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    If you have trouble, call NIPR Support at 1-855-674-6477. Arkansas Blue Cross support staff are unable to help.

  10. Review the fee estimate.
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  11. Begin your application by clicking on Biographic Data, and the system will take you through all the sections listed below.
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    Once finished, it will look like the screenshot below ...

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Your renewal application will begin processing. For most, the only verification to be done by the Arkansas Insurance Department is confirmation that you have completed the FFM training for 2020. They will check the same FFM completion list illustrated above.

After your exchange license is renewed by the Arkansas Insurance Department, it will be reflected on the National Insurance Producer Registry (NIPR) Producer Database (PDB). PinPoint will check for completions on a nightly basis, so within one or two business days of approval, this will be marked as complete within your PinPoint portal.

Additional Training Classes Coming Soon

We will email you when the following tracks are available:

  • Individual U-65 Product Training (coming September 6, 2019)
  • Individual U-65 Self-Assessment (coming September 6, 2019)
  • Insurance Compensation Management (ICM)/Marketing Commission System (MCS) Updated (used for internal tracking)