PaymodeX and Bottomline Technologies emails are legitimate

Arkansas Blue Cross and Blue Shield’s Accounts Payable team is implementing a new payment solution – PaymodeX – through US Bank.

Many healthcare providers, vendors and agents recently received email communications from either PaymodeX and/or Bottomline Technologies requesting their enrollment, and these communications understandably resulted in questions as to their legitimacy.

The uncertainty was compounded by the presence of a spelling error in our address. This was simply a typographical error by PaymodeX / Bottomline Technologies.

We want to reassure you that these emails are not scams or phishing attempts and were legitimately sent on our behalf.

For the provider community, this solution is only related to nonclaim payments made from Accounts Payable. No other payments will be impacted. All nonclaim payments are made by the Accounts Payable team. This could include things like refunds, value-based payments, primary care initiative payments or similar payments that are not the direct result of a filed claim.

We apologize for any confusion that these communications may have produced and are committed to making this process is as seamless as possible going forward.

Questions about PaymodeX may be directed to Geneva Miller.