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Individual agent training for Plan Year 2023

It’s training time again. PinPoint will be the system used to track both under-65 (U-65) and over-65 (O-65) annual training requirements. Learn more about the various milestones and training tracks below.

Medi-Pak Choice and Medicare Advantage milestones

On August 12, 2022, returning agents who have a Medi-Pak® Choice and Medicare Advantage (O-65) appointment can access PinPoint to:

  • Complete your annual Medicare training (See the instructions below if you’ve already completed this training through America’s Health Insurance Plans (AHIP))
  • Participate in Arkansas Blue Medicare 2023 online product trainings
  • Take the test

Helpful hint: When you’re going through the online product training, take notice of the resource section to assist with your comprehension of the online trainings. The resource section will be helpful when taking your test.

Individual U-65 milestones

As of today, we have not yet received information on when the Federally Facilitated Marketplace (FFM) training will be released. When it is, you can access PinPoint to see when you’ve been identified as having completed your FFM training. We will email you with additional details about how to complete your FFM training and renew your Arkansas Exchange Producer License when more information is available.

On or around August 29, 2022, the 2023 Arkansas Blue Cross U-65 content will be available. Agents will be required to take the Individual U-65 Product Training and Self-Assessment.

Face-to-face and Zoom meetings

We will have face-to-face and Zoom trainings for agents this year. During the trainings we will take a deep dive into our Arkansas Blue Medicare and Individual U-65 products. Dates and locations are listed on our agent blog. Agents should register for face-to-face or Zoom training on PinPoint under the Event Calendar.

Event Calendar icon

Accessing PinPoint

Returning PinPoint users (you’re all returning PinPoint users if you’re currently appointed sell U-65 and/or O-65 products) visit the website here.

Your username will be your National Producer Number (NPN). Your password is unchanged from the one you set last year. (If you have forgotten, use the Forgot password link and follow the instructions.)

Certification System login screenshot

Once you log in, select the Certifications icon to see your assigned tracks.

Certifications icon circled

Based on your appointment (U-65 and/or O-65) you will see two tracks: Individual MA-Arkansas and Individual U-65 Arkansas. If you do not see a track assigned to you, and you think it should be there, email to research. Tracks are assigned based on your current appointment authority.

Screen shot of course list

Individual Medicare Advantage – Arkansas training track

AHIP Medicare Advantage & Fraud, Waste and Abuse modules: If you have already taken the AHIP Medicare Advantage and Fraud, Waste and Abuse (FWA) modules for Plan Year 2023, Arkansas Blue Cross will accept AHIP’s 2023 training as a substitute for the PinPoint Medicare and FWA training, but you will be required to instruct AHIP to transmit your completion results to Arkansas Blue Cross. It requires a few simple steps:

  1. Visit this AHIP page
  2. Follow prompt to transmit your completed courses to Arkansas Blue Cross and see confirmation of the transmittal (there is no cost to you to transmit completed module results)

If you didn’t complete AHIP’s 2023 training as a substitute, you’ll need to complete the Medicare Advantage and FWA training for Plan Year 2023 through PinPoint. The cost is $89.95. There isn’t a cost to set up a PinPoint account or send your already-completed AHIP Medicare Advantage training results to us.

Important note: Do not pay $89.95 if you already completed AHIP. If you have completed the 2023 AHIP training, see the steps above to transmit your AHIP results.

PinPoint Medicare Certification System: If you take the PinPoint course to get your certification, select the appropriate link, and you will be redirected to the national annual certification. Farm Bureau agents and internal reps, for instance, will take this course. This page should look familiar to you.

Medicare Certification System screenshot

Individual Medicare Advantage and Medicare Supplement course: After completing the Medicare Advantage certification course, you will be able to take the Individual Medicare Advantage and Medicare Supplement course. Upon completion of this course, you will get three attempts to pass the test.

Helpful hint: Refer to the resource section for supplementary materials that may assist with the test and training. If you fail the test two times, contact your Individual Product Representative prior to starting your third and final attempt.

We wish you the best and thank you for supporting our products.

Have a great Blue AEP!