Individual agent training for Plan Year 2027
September 1, 2026
It’s training time again. PinPoint will be the system used to track both under-65 (U-65) and over-65 (O-65) annual training requirements. Learn more about the various milestones and training tracks below.
Over-65 product milestones
Returning agents who have a Medicare appointment can access PinPoint to:
- Complete your annual Medicare training (See the instructions below if you’ve already completed this training through America’s Health Insurance Plans (AHIP))
- Participate in the Arkansas Blue Medicare 2027 online product training
- Take the product certification exam
Helpful hint: When you’re going through the product training, take note of the Resource section. The section contains helpful resources for your certification exam. You will get three attempts to pass the exam.
Individual U-65 milestones
As with Medicare certification, agents will be required to take the Individual U-65 product training and corresponding certification exam. While our product certification course is active, the FFM has yet to release the 2027 training, but the expectation is the courses will be launched mid-September.
Face-to-face meetings
We will have face-to-face trainings for agents again this year. While the face-to-face meetings are not required for certification to sell our individual products, they do provide a good opportunity to learn more and ask questions about our 2027 individual plans. This year, we will have meetings in Little Rock (9/15) and Springdale (9/17). Agents can register for face-to-face training meetings on PinPoint under the Training Calendar.
Accessing PinPoint
Returning PinPoint users (you’re all returning PinPoint users if you’re currently appointed sell U-65 and/or O-65 products) visit the website here.
Your username will be your National Producer Number (NPN). Your password is unchanged from the one you set last year. (If you have forgotten, use the Forgot password link and follow the instructions.)
Once you log in, select the Certifications icon to see your assigned tracks.
Based on your appointment (U-65 and/or O-65) you will see two tracks: Individual MA-Arkansas and Individual U-65 Arkansas. If you do not see a track assigned to you, and you think it should be there, email djgagen@arkbluecross.com to research. Tracks are assigned based on your current appointment authority.
Individual Medicare Advantage – Arkansas training track
AHIP Medicare Advantage & Fraud, Waste and Abuse modules:
If you have already taken the AHIP Medicare Advantage and Fraud, Waste and Abuse (FWA) modules for Plan Year 2027, Arkansas Blue Cross will accept AHIP’s 2027 training as a substitute for the PinPoint Medicare and FWA training, but you will be required to instruct AHIP to transmit your completion results to Arkansas Blue Cross. It requires a few simple steps:
- Visit this AHIP page
- Follow prompt to transmit your completed courses to Arkansas Blue Cross and see confirmation of the transmittal (there is no cost to you to transmit completed module results)
If you didn’t complete AHIP’s 2027 training as a substitute, you’ll need to complete the Medicare Advantage and FWA training for Plan Year 2027 through PinPoint. The cost is $89.95. There isn’t a cost to set up a PinPoint account or send your already-completed AHIP Medicare Advantage training results to us.
Important note:
Do not pay $89.95 if you already completed AHIP. If you have completed the 2027 AHIP training, see the steps above to transmit your AHIP results.
PinPoint Medicare Certification System:
If you take the PinPoint course to get your certification, select the appropriate link, and you will be redirected to the national annual certification.
Helpful hint: Remember to refer to the Resource section for supporting materials that may assist with the tests and training. If you fail a course test two times, contact your Individual Product Representative prior to starting your third and final attempt.
We wish you the best and thank you for supporting our products.
Have a great enrollment season!